How to Use WhatsApp as a Customer Support Tool for Your Local Business?

Try to respond to all customer queries on your WhatsApp and keep in touch with them, till their respective issues are resolved.

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This helps in building trust and your audience will start considering you as a reliable brand among your competitors.

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Now comes the question of replying customer queries when you away from your phone, tired of answering same questions, or you are too busy with other things.

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WhatsApp Business app have 3 customizable messaging tools to deal with above situations.

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Use 'away' messages so that your customers will recieve an automated yet customizable message when you are busy or away from phone

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Use 'greeting messages' to start a conversation with your customers when they first message you.

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